Notation based on the Specified Commercial Transactions Act
In accordance with the Act on Specified Commercial Transactions, the LUNYEE Japan Official Online Store provides the following information regarding the seller and terms of transaction.
| Item | Details |
|---|---|
| Seller | Henan Lunye Industrial Automation Equipment Co., Ltd. |
| Store Name | LUNYEE Japan Official Online Store |
| General Manager | Wang Yule |
| Location | 2nd Floor, East Side, Building 3, No. 88 Ruida Road, High-Tech Industrial Development Zone, Zhengzhou, Henan Province, People's Republic of China |
| Phone Number | +86-166-5011-1572 |
| Email Address | support@lunyeecnc.com |
| Website | https://jp.lunyeecnc.com/ |
| Customer Support Hours | Monday–Friday 10:00–19:00 (Japan Standard Time) |
| Closed Days | Saturdays and Sundays |
| Selling Price | Please check the price displayed on each product page. |
| Other Required Fees | Standard shipping within Japan is free. However, additional shipping fees may apply if you request express delivery. In addition, customs duties, import consumption taxes, customs clearance fees, and other charges may apply to products shipped from our Chinese warehouse, and these will be borne by the customer. For details, please check our Shipping Policy. |
| Payment Methods | Credit card, PayPal, Shop Pay, Apple Pay, Google Pay, Klarna, and UnionPay. For details on the available payment methods, please check Payment. |
| Payment Timing | Payment will be made in accordance with the terms and conditions of the payment method and each payment service you use. For the specific timing of payment, please check the payment screen at the time of ordering and the terms of use of each payment service. |
| Product Delivery Timing | Orders are usually shipped within 1–3 business days after confirmation. Standard shipping within Japan takes approximately 3–10 business days after shipment. Products shipped from our Chinese warehouse may require additional time. For details, please check our Shipping Policy. |
| Shipping Methods and Fees | Depending on the origin and destination of the product, it will be delivered by one of our designated shipping carriers. Standard shipping within Japan is free. For details, please check our Shipping Policy. |
| Returns and Refunds | Returns are accepted within 30 days of product arrival only if the specified conditions are met. For returns due to customer convenience, a service fee of 10%–30% will be charged depending on the type and condition of the product, and return shipping costs are generally borne by the customer. For details, please check our Return and Refund Policy. |
| Refund Method and Timing | Refunds are usually processed within 3–5 business days after we receive the returned product. As a general rule, refunds will be issued to the original payment method. The actual time it takes for the funds to reach your account may vary depending on the financial institution. |
| Product Exchanges | We do not accept exchanges after the product has arrived. For details, please check our Return and Refund Policy. |
| Order Cancellation | Cancellations may be accepted before the product has been shipped. If you wish to cancel, please contact customer support as soon as possible. For details, please check our Shipping Policy and Return and Refund Policy. |
| Defective Products and Incorrect Deliveries | If the delivered product is defective or was delivered incorrectly, please contact support@lunyeecnc.com. We will investigate the situation and respond in accordance with applicable laws and our policies. |
| Purchase Quantity Limits | Purchase quantities may be limited depending on the product. For details, please check each product page. |
| Inquiries | For inquiries regarding products, orders, shipping, returns and refunds, please contact us via the Contact Us page or by email. |
Pre-Purchase Information
Before placing an order, please check the product specifications, compatible software, power specifications, accessories, shipping terms, and other information listed on each product page.
We also ask that you review the following policies before making a purchase.