Shipping Policy

Thank you for choosing LUNYEE.

We strive to deliver your products safely and smoothly. Please review the following shipping terms before placing your order.

1. Order Processing Time

Orders are usually shipped within 1–3 business days after confirmation.

Business days do not include weekends or holidays. Shipping may take longer than usual during peak seasons, holidays, or due to inventory conditions.

2. Delivery Time and Shipping Fees

Standard delivery within Japan is as follows:

Delivery Area	Estimated Delivery Time	Shipping Fee
Within Japan	3–10 business days	Free

*The estimated delivery time is calculated after the product has been shipped and does not include order processing time.

*Delivery may be delayed due to the destination area, weather, traffic conditions, customs clearance procedures, and other factors.

3. Shipping Location and Inventory

CNC Machines

As a general rule, CNC machines are shipped from our warehouse in Japan.

However, if the product is out of stock at our Japanese warehouse, it may be shipped from our warehouse in China. In such cases, delivery may take longer than usual.

Accessories and Replacement Parts

Accessories and replacement parts are primarily shipped directly from our warehouse in China.

Because small items are usually shipped via dedicated international logistics services, delivery may take approximately 5–7 business days longer than standard delivery times.

If you need your order urgently, express shipping may be available for an additional fee. If you wish to use express shipping, please contact customer support before placing your order.

4. Shipping Methods and Carriers

We use the following carriers depending on the product's shipping location and destination:

Shipments from the Japanese Warehouse

We primarily use domestic carriers such as Sagawa Express and Yamato Transport.

Shipments from the Chinese Warehouse

We use international logistics services such as DHL, FedEx, UPS, and YunExpress.

The carrier is determined based on the product's size, weight, shipping location, and destination. As a general rule, we cannot accommodate requests to specify a carrier.

5. Customs Duties and Import Taxes

Product prices do not include import duties, consumption taxes, other related taxes, or customs clearance fees.

If these charges apply to products shipped from our Chinese warehouse, they will be your responsibility.

The tax amount is determined based on the customs regulations of the importing country and the product's price.

Generally, you will not be charged import duties or customs clearance fees for products shipped from our Japanese warehouse.

6. Tracking Your Order

We will send you an email with a tracking number after your product has been shipped.

You can also check your order status in your account's order history.

It may take approximately 1–3 days for the tracking number to become active and the delivery information to be updated.

If the tracking information has not been updated at least 7 days after shipment, please contact customer support.

7. Delivery Areas and Restrictions

Delivery services may not be available for some remote islands and areas with limited transportation.

Additionally, you may specify only one delivery address per order. If you wish to have items delivered to multiple addresses, please place a separate order for each address.

8. Split Shipments

Depending on the product's shipping location and inventory status, your order may be shipped in multiple packages. This may occur when you order a CNC machine and accessories together.

In such cases, the delivery time and tracking number may vary for each product.

If some products arrive before others, please check the delivery status of the remaining items.

9. Changes to Orders and Delivery Addresses

Before your product has been shipped, we may be able to cancel your order or change the delivery address through customer support.

Please note that we may not be able to accommodate changes or cancellations once your order has been shipped.

10. Refused Deliveries and Damaged Items

If you refuse to accept your order and it is returned to us for any reason, you will be responsible for the return shipping costs.

If your product is damaged during delivery, please contact customer support as soon as possible after it arrives. We will investigate the situation and advise you on how to proceed.

11. Frequently Asked Questions

Q. The tracking information has not been updated since shipment.

If the tracking information has not been updated at least 7 days after shipment, please contact customer support.

Q. Only some of the items I ordered have arrived.

Your order may be shipped in multiple packages. Please check the delivery status and contact us if the remaining items have not arrived within 7 days.

Q. The tracking information says the delivery is complete, but I have not received my order.

Please check with the carrier and your family or neighbors to see if they received the package. If you still cannot find your order, please contact customer support within 3 days of the tracking information's last update and include your order number and tracking number.

Q. Will I have to pay additional customs duties upon delivery?

Products shipped from our Chinese warehouse may be subject to customs duties and import consumption taxes in accordance with Japanese customs regulations. You will be responsible for these charges.

12. Contact Us

If you have any questions or concerns about delivery, please contact us using the information below.

Email: support@lunyeecnc.com

Phone: +86 16650111572