We hope you are satisfied with your order. We understand that you may occasionally wish to request a refund. We accept returns and issue refunds in U.S. dollars for products that meet the conditions set forth in this policy.

1. Return Methods

The return process varies depending on your order status. Please follow the steps below to return your order.

2. Return Conditions

If the product has already arrived, it must be returned within30 days of arrival. A refund requires the presentation of the original receipt and payment of a service fee.

· All products, packaging, and accessories must be in perfect condition.

· For machines, the laser must have been used fewer than50 times.

· Separately purchased materials and filters cannot be returned.

· If customs duties are incurred due to the return, the seller will bear the cost.

*Note: The service fee is calculated based on the total order amount, including taxes and shipping costs. Products cannot be exchanged after arrival.

3. Time Required for Refund

· To process the return quickly, please include the packing list, order number, and your name in the package.

· If you ship the return yourself, please contact customer support and provide the tracking number. We can track the delivery status.

· Upon receipt of the returned product, the refund process usually takes3–5 business days.

· We will inspect the condition of the product and send a confirmation email if it is approved. The bank will then complete the remainder of the refund process.

· The refund will be issued to the original payment method.

· If you have not received the refund for an extended period after receiving the confirmation email, please contact your bank.

4. Disclaimer

· Only approved return requests will be accepted.

· LUNYEEreserves the right to refuse returns of products that do not meet the return conditions set forth in the refund and return policy at its sole discretion.

· LUNYEEwill only accept returns sent to the address provided in the return confirmation email.

· LUNYEEdoes not accept in-store returns. Please ship all returns by mail.

5. Questions?

Please send an email to support@lunyeecnc.com at any time.